Who are we looking for ?
An ideal candidate for this role is a customer-oriented person who is self-motivated, hands-on, organized, capable of successfully following up and completing complex tasks & not afraid of asking questions.
To succeed in this role, one needs to gain an in-depth knowledge of Quuppa and partner’s products and be able to relate this knowledge to non-technical customers. The role also requires validating customers’ implementations, providing suggestions or alternative solutions and helping customers debug and troubleshoot system architectures.
Underlining the importance of interpersonal skills, there is a lot of internal and external communication in this role.
You can be a recent graduate or already have some years of experience - the role can be adjusted according to your skills and experience level.
Requirements for the applicant:
Relevant studies in engineering/technology
Strong, hands-on technical background and skill set from studies or previous work
Experience; e.g., in the field of radio engineering, telecommunications, computer networking, electrical engineering, or computer science
Analytical and problem-solving mindset
Good interpersonal skills and a customer-oriented approach to work
Fluent spoken and written communication in English
These skills would benefit you in this role
Be able to work remotely part of a satellite US Office
Working with customers in a technical support role for technology companies
Linux and Windows servers (configuration, troubleshooting)
Software development and APIs (REST API, UDP streaming, webserver)
Computer networks and IT infrastructures (TCP/UDP/IP, DHCP, routers, switches, etc.)
Cloud technologies (AWS, Azure, private cloud)
Virtualization and containerization technologies (Docker, VMWare ESXi, Hyper-V, etc.)
Proficiency in Spanish is an advantage